Customer Service

THE SILVER BULLET OF REVOLUTIONARY CUSTOMER SERVICE

A recent Gallup survey of over a million employees offers awesome insights into why most service we receive is mediocre and disengaged. Many of the solutions offered correspond to the way our own Madiba dealt with people and an authentic local service style could just evolve from this unique combination.

Experiences

A PERFECT TOURISM STORM CHAMPIONS THE TOURISM EXPERIENCE

Every now and then a major set of trends sweep through an industry, combining to create conditions that dramatically change the success formula needed to attract customers.