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Tourism Coach

Monthly Archives: March 2017

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Posted on Monday, March 27, 2017

Serve Customers Like Madiba (Part 2)

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Last week I sent you the first 8 success habits that built his aura and success and I have already had wonderful comments from some of your colleagues who have taken the risk and started implementing them. 

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Posted on Monday, March 20, 2017

Customer Service Madiba-style

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I believe that role models have so much wisdom that we can learn from. There is a unique and dynamic philosophy of service that every South African in tourism can be united by.

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Posted on Thursday, March 16, 2017

Tourism Lessons From a Monk

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I love reading the blogs from Robin Sharma, author of ‘The Monk who sold his Ferrari.’ His books are a real inspiration and one of my biggest success habits from him is his Morning Big 5. 

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After the meeting I changed my attitude towards my staff as well and tried to understand their way of thinking. I am getting better at it every day and every day I am learning more and more about the staff and their problems. It was a well organised, informative, motivational workshop that made me believe […]

― From JH Hospitality Group Attendees
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About Shaun

Shaun Van Eck has spent his 30 years in tourism building knowledge on how to market destinations and coach local tourism entrepreneurs to thrive.

His book, The Tourism Coach, is the first business book in the world written specifically for tourism entrepreneurs and will be launched in November.

He is passionate about coaching entrepreneurs to immerse themselves in the needs of their customers and to provide deeply personal experiences that turn their customers into promoters.

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Shaun Van Eck has spent his 30 years in tourism building knowledge on how to market destinations and coach local tourism entrepreneurs to thrive. His book, The Tourism Coach, is the first business book in the world written specifically for tourism entrepreneurs and will be launched in November. He is passionate about coaching entrepreneurs to immerse themselves in the needs of their customers and to provide deeply personal experiences that turn their customers into promoters.

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