The receptionist was irritated with the rudeness of the customer, Mr Elliott, at the reception desk. She felt that the expectations of her client were not a good enough reason for his irritation.
The Tourism Indaba in Durban this week is an exciting event with a challenging backstory.
As days get shorter and a little cooler, your mind will most likely turn to filling the off-season drop in occupancies.
Yesterday I had the privilege of leading a workshop with the Reserve Managers of the Eastern Cape Parks and Tourism Agency. It was so good to feel the hunger for knowledge and the determination to take action when they returned to their Game Reserves.