The Look

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The activity provider takes his customers through the 3 hours of his experience. It seemed to go well, but he is not sure. Then, as his customers are busy leaving, he sees it on the face of the German guest: The Look.

Find Your Unique DNA

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It was noon on a midweek day during the low tourist season in Knysna. The restaurant is full and further hopeful customers wait patiently in the queue of 20 or more diners. Other restaurants in the town have, at best, a third of their tables taken.

Customer Service

THE SILVER BULLET OF REVOLUTIONARY CUSTOMER SERVICE

A recent Gallup survey of over a million employees offers awesome insights into why most service we receive is mediocre and disengaged. Many of the solutions offered correspond to the way our own Madiba dealt with people and an authentic local service style could just evolve from this unique combination.