After the meeting I changed my attitude towards my staff as well and tried to understand their way of thinking. I am getting better at it every day and every day I am learning more and more about the staff and their problems.
It was a well organised, informative, motivational workshop that made me believe more in myself and gave me the courage to accept changes and to have a positive approach in all aspects of the business and to gain and show trust in my staff. I never thought that i would be able to have trust in staff, but this workshop changed my attitude completely. I now need to focus on bringing out the best of each of them. Implementation will now be the vital tool here.
I have been struggling with my “WHY” lately and have been trying various ways to motivate the staff and management. I started on Monday, imparting this coaching with the managers and waiters with great success.
The workshops include a workbook with templates to guide the implementation of the concepts by attendees. They also contain many practical examples of legendary successful service delivery in action.