The receptionist was irritated with the rudeness of the customer, Mr Elliott, at the reception desk. She felt that the expectations of her client were not a good enough reason for his irritation.
Monthly Archives: May 2017
The Indaba backstory
The Tourism Indaba in Durban this week is an exciting event with a challenging backstory.
Winter Boosts Through Festivals
As days get shorter and a little cooler, your mind will most likely turn to filling the off-season drop in occupancies.
The Story Of Your Destination
Yesterday I had the privilege of leading a workshop with the Reserve Managers of the Eastern Cape Parks and Tourism Agency. It was so good to feel the hunger for knowledge and the determination to take action when they returned to their Game Reserves.